Colined Support

Docs, Quick demo, Troubleshooting, Purchasing FAQ

  1. Colined Support
  2. Colined Support

Colined Support

Data Center Support

Let us know if you are experiencing issues with using Colined apps in your Data Center instance

Powered by Jira Service Management
{"xsrfToken":"1c5fbf429d7cdc61ede05df84a37dfe3d588c688_lout","branding":{"id":"1","key":"csd","name":"Colined Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#40556b","headerLinkHoverBGColor":"#40556b","headerBadgeColor":"#40556b"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/174ea929-3973-4c02-99da-a44f57844349/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYzYxMGNmNC1kZTQ4LTQyMWUtOGM4OC1lNzUwYjMwOWNjNDUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE3NGVhOTI5LTM5NzMtNGMwMi05OWRhLWE0NGY1Nzg0NDM0OSI6WyJyZWFkIl19LCJleHAiOjE3NDk3MzUzMzksIm5iZiI6MTc0OTczNDczOX0.NhcrZilo0UdMxT1KCOuWl2p4ci5cp0v9HLsKN7q27_0&client=ec610cf4-de48-421e-8c88-e750b309cc45&mode=fit","logoId":"174ea929-3973-4c02-99da-a44f57844349","isLogoAvailable":true,"helpCenterTitle":"''","sharedPortalName":"Colined Support","userInitialAnnouncementMessageWiki":"<p><a href=\"https://wiki.colined.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Docs,</a> <a href=\"https://colined.com/demo.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Quick demo,</a> <a href=\"https://wiki.colined.com/pr/setup_dns.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Troubleshooting,</a> <a href=\"https://wiki.colined.com/pr/cloud_purchase.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Purchasing FAQ</a></p>","translations":{"en-US":{"helpCenterTitle":"''","sharedPortalName":"Colined Support","announcementMessage":"[Docs,|https://wiki.colined.com/] [Quick demo,|https://colined.com/demo.html] [Troubleshooting,|https://wiki.colined.com/pr/setup_dns.html] [Purchasing FAQ|https://wiki.colined.com/pr/cloud_purchase.html]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#546e8b","helpCenterTitleColor":"#9a9b9d","bannerMediaApiUrl":"https://api.media.atlassian.com/file/f4627eae-b3ab-42fa-b175-0c2bc99f6504/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYzYxMGNmNC1kZTQ4LTQyMWUtOGM4OC1lNzUwYjMwOWNjNDUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmY0NjI3ZWFlLWIzYWItNDJmYS1iMTc1LTBjMmJjOTlmNjUwNCI6WyJyZWFkIl19LCJleHAiOjE3NDk3MzUzMzksIm5iZiI6MTc0OTczNDczOX0.naHhQEnfPPklX-US7Jx7_RHKD4-NvrTHlSZoZemRNvo&client=ec610cf4-de48-421e-8c88-e750b309cc45&height=300&mode=fit","bannerMediaApiFileId":"f4627eae-b3ab-42fa-b175-0c2bc99f6504","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"csd","projectId":10703,"serviceDeskId":1,"name":"Colined Support","description":"","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"29","name":"Customer Data Deletion","descriptionHtml":"","callToAction":"Customer Data Deletion","introHtml":"<p>Let us know if your need to erase the data related to your instance / users</p>","icon":11020,"iconUrl":"https://colined.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11020","groups":[1],"key":""},{"id":"12","name":"Data Center Support","descriptionHtml":"","callToAction":"Data Center Support","introHtml":"<p>Let us know if you are experiencing issues with using Colined apps in your Data Center instance</p>","icon":11017,"iconUrl":"https://colined.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11017","groups":[1],"key":""},{"id":"9","name":"Demo Request","descriptionHtml":"","callToAction":"Demo Request","introHtml":"<p>Tell us if you need to set up a demo on our or your instance</p>","icon":11019,"iconUrl":"https://colined.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11019","groups":[1],"key":""},{"id":"11","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing</p>","icon":10999,"iconUrl":"https://colined.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10999","groups":[1],"key":""},{"id":"13","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out</p>","icon":11003,"iconUrl":"https://colined.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11003","groups":[1],"key":""},{"id":"10","name":"Suggest a new feature or improvement","descriptionHtml":"","callToAction":"Suggest a new feature or improvement","introHtml":"<p>Tell us your idea for a new outstanding feature</p>","icon":11011,"iconUrl":"https://colined.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11011","groups":[1],"key":""},{"id":"14","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance</p>","icon":11010,"iconUrl":"https://colined.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11010","groups":[1],"key":""},{"id":"46","name":"Demo Request (widget)","descriptionHtml":"","callToAction":"Demo Request (widget)","introHtml":"","icon":11019,"iconUrl":"https://colined.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11019","groups":[],"key":""},{"id":"6","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10926,"iconUrl":"https://colined.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10926","groups":[],"key":""},{"id":"17","name":"Marketplace Contact","descriptionHtml":"","callToAction":"Marketplace Contact","introHtml":"","icon":10832,"iconUrl":"https://colined.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10832","groups":[],"key":""},{"id":"16","name":"Pivot Report Feedback","descriptionHtml":"","callToAction":"Pivot Report Feedback","introHtml":"","icon":10832,"iconUrl":"https://colined.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10832","groups":[],"key":""},{"id":"28","name":"Pivot Report Support","descriptionHtml":"","callToAction":"Pivot Report Support","introHtml":"","icon":11002,"iconUrl":"https://colined.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11002","groups":[],"key":""},{"id":"15","name":"Worklog Report Feedback","descriptionHtml":"","callToAction":"Worklog Report Feedback","introHtml":"","icon":10832,"iconUrl":"https://colined.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10832","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[14,10,9,11,12,29,13]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CSD","userLanguageHeader":"","userLanguageMessageWiki":"<p><a href=\"https://wiki.colined.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Docs,</a> <a href=\"https://colined.com/demo.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Quick demo,</a> <a href=\"https://wiki.colined.com/pr/setup_dns.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Troubleshooting,</a> <a href=\"https://wiki.colined.com/pr/cloud_purchase.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Purchasing FAQ</a></p>","defaultLanguageHeader":"","defaultLanguageMessage":"[Docs,|https://wiki.colined.com/] [Quick demo,|https://colined.com/demo.html] [Troubleshooting,|https://wiki.colined.com/pr/setup_dns.html] [Purchasing FAQ|https://wiki.colined.com/pr/cloud_purchase.html]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYzYxMGNmNC1kZTQ4LTQyMWUtOGM4OC1lNzUwYjMwOWNjNDUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDcwMyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NDk3MzU5MzksIm5iZiI6MTc0OTczNDczOX0.yQa7ZSNJUhzVhhRhzz-tMUU_I99ftnKMdCZOeWYdFW0","targetCollection":"upload-project-10703","endpointUrl":"https://api.media.atlassian.com","clientId":"ec610cf4-de48-421e-8c88-e750b309cc45","tokenDurationInMins":20}},"reqCreate":{"id":12,"projectId":10703,"form":{"name":"Data Center Support","descriptionHtml":"","callToAction":"Data Center Support","intro":"<p>Let us know if you are experiencing issues with using Colined apps in your Data Center instance</p>","instructions":"","icon":11017,"iconUrl":"https://colined.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11017","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_11476","fieldConfigId":"11985","label":"App","description":"Please select the app your request is related to","descriptionHtml":"<p>Please select the app your request is related to</p>","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10323","label":"Pivot Report","selected":false,"children":[]},{"value":"10325","label":"Worklogs Report","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Briefly describe the issue that you are facing","descriptionHtml":"<p>Briefly describe the issue that you are facing</p>","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/12","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/12","calendarParams":{"firstDay":0,"date":"2025-06-12T08:25:39-0500","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYzYxMGNmNC1kZTQ4LTQyMWUtOGM4OC1lNzUwYjMwOWNjNDUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDcwMyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NDk3MzU5MzksIm5iZiI6MTc0OTczNDczOX0.yQa7ZSNJUhzVhhRhzz-tMUU_I99ftnKMdCZOeWYdFW0","targetCollection":"upload-project-10703","endpointUrl":"https://api.media.atlassian.com","clientId":"ec610cf4-de48-421e-8c88-e750b309cc45","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=colined","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"1c5fbf429d7cdc61ede05df84a37dfe3d588c688_lout","baseUrl":"https://colined.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://colined.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":false,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"ec610cf4-de48-421e-8c88-e750b309cc45","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"146f162c832c4f7baf5adcda152a6d9a","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}